Terms of Service

1. Acceptance of Terms

By creating a Replizer account or using any part of the Replizer service, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the service.

2. The Service

Replizer provides a review management, reputational enhancement, and customer loyalty platform for businesses. The service includes review aggregation, automated reply generation, reply approval workflows, fake review detection and dispute management, coupon and loyalty program management, customer sentiment analysis, competitor monitoring, Google Business Profile optimization, review-request QR code generation, email campaigns, staff mention tracking, automated reporting, website building tools, social media management, review dispute letter generation, a customer-facing rewards app, logo creation tools, and reservation/booking integrations. Features and platform integrations may change over time.

3. Your Account

You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating your account. You may not share your account with others or use Replizer to manage review profiles you do not own or have explicit authorization to manage. If your plan includes employee accounts, you are responsible for managing employee access controls, including assigning appropriate permission levels. You are responsible for all actions taken by employees or team members using accounts created under your business account. You must promptly revoke access for any employee or team member who is terminated, leaves your organization, or no longer requires access to your Replizer account.

4. Platform Connections and Third-Party Terms

By connecting a review platform to Replizer, you authorize Replizer to access your business profile and post replies on your behalf. You remain responsible for ensuring that your use of Replizer complies with the terms of service of each connected platform. Replizer is not affiliated with Google, Yelp, Facebook, TripAdvisor, or any other third-party review platform.

5. Acceptable Use

You may not use Replizer to post false, misleading, or defamatory replies. You may not use Replizer to post replies on behalf of businesses you do not represent. You may not attempt to circumvent, reverse-engineer, or interfere with the Replizer platform. Violation of these terms may result in immediate account termination without refund.

6. Subscription and Billing

Replizer offers a 90-day free trial. A valid credit card is required to start your trial. If you do not cancel before the end of your trial period, your card will be charged at the rate of your selected plan. Pricing tiers are as follows: Free at $0 per month (limited features); Single Location at $39 per month; Multi-Location at $29 per location per month. Cancel anytime — no contract. Subscriptions renew automatically on a monthly basis. You may cancel at any time from your account settings page. No refunds are issued for partial billing periods. FAILED PAYMENT POLICY — If a payment fails, your account will be locked immediately and access to all features will be suspended. Replizer will send payment reminders at 7 days, 14 days, and 21 days after the failed payment. If the payment issue is not resolved within 30 days of the original failed payment, all account data — including review data, platform connections, settings, coupons, website content, and email lists — will be permanently deleted. Replizer is not responsible for any data loss resulting from account deletion due to unresolved payment failures.

7. Reply Content and Liability

All generated reply suggestions require explicit business owner approval before use. Replizer does not post, publish, or submit any content to third-party platforms on your behalf. The business owner is solely responsible for all content posted to review platforms. You should review all generated replies before approving them. Replizer is not liable for any damage arising from replies that you have approved and posted. Reply generation activity is logged for audit purposes.

8. Coupons, Promotions, and Loyalty Programs

Replizer provides tools for creating, distributing, and managing digital coupons, promotions, and loyalty programs. By using these features, you acknowledge and agree to the following: (a) SOLE RESPONSIBILITY — You are solely and entirely responsible for all coupons, promotions, offers, and loyalty rewards created, distributed, or redeemed through your Replizer account. Replizer provides the tools; you determine the terms, values, quantities, and conditions of every coupon and promotion. Replizer has no liability whatsoever for any financial obligation, loss, or dispute arising from coupons or promotions you create or distribute. (b) EMPLOYEE ACCESS AND OVERSIGHT — You are responsible for determining which employees, team members, or authorized users have the ability to create, modify, or redeem coupons within your account. You are responsible for monitoring all coupon creation and redemption activity within your account, including reviewing fraud alerts and suspicious activity notifications provided by Replizer. Replizer is not liable for unauthorized coupon creation or redemption by your employees, former employees, or any person who gains access to your account. (c) NO CASH VALUE — All coupons created through Replizer are promotional instruments only. Coupons have no cash value and may not be redeemed for cash, gift cards, store credit, or any monetary equivalent unless you, the business owner, explicitly choose to honor them in that manner. You are responsible for clearly communicating the terms and limitations of each coupon to your customers. (d) FINANCIAL OBLIGATIONS — You are solely responsible for honoring all coupons and promotions that you create and distribute. Replizer is not a party to any transaction between you and your customers, and Replizer has no obligation to reimburse, compensate, or indemnify you for any discounts, free items, or losses resulting from coupon redemption. (e) COUPON FRAUD — While Replizer provides fraud detection alerts for suspicious coupon activity, you are responsible for investigating and responding to potential coupon fraud within your business. Replizer provides monitoring tools as a convenience and makes no guarantees regarding the detection or prevention of coupon fraud. (f) COMPLIANCE — You are responsible for ensuring that all coupons and promotions comply with applicable federal, state, and local laws, including consumer protection laws, advertising regulations, and tax obligations. You are responsible for collecting and remitting any applicable taxes on transactions involving coupons. (g) INDEMNIFICATION — You agree to indemnify, defend, and hold harmless Replizer, LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to coupons, promotions, or loyalty programs created, distributed, or redeemed through your Replizer account.

8A. Rewards Program and Customer App

Replizer operates a customer-facing loyalty rewards program accessible through the Replizer Rewards app. The following terms apply: (a) BUSINESS RESPONSIBILITY — Businesses enrolled in the rewards program are solely responsible for honoring all rewards, points redemptions, and offers made available to customers through the program. Replizer facilitates the program infrastructure but does not guarantee that rewards will be honored, fulfilled, or available. Replizer is not liable for any disputes between a business and its customers regarding reward fulfillment, point balances, or offer terms. (b) POINTS HAVE NO CASH VALUE — Reward points issued through the Replizer Rewards program have no cash value, are non-transferable, and may not be redeemed for cash or any monetary equivalent. Points are issued and governed solely by the participating business. Replizer makes no representations about the value or redeemability of points. (c) CUSTOMER ACCOUNTS — Customer accounts in the Replizer Rewards app are separate from business accounts. Customers may create an account, earn and redeem points, and delete their account at any time. Replizer is not responsible for the fulfillment of any reward, offer, or benefit promised by a business to a customer. (d) APP PROVIDED AS-IS — The Replizer Rewards app is provided as-is and as-available. Replizer does not warrant that the app will be error-free, uninterrupted, or compatible with all devices. (e) FRAUD DETECTION — Replizer provides fraud detection tools to assist businesses in identifying suspicious rewards activity. These tools are provided as a convenience only. Replizer is not liable for any losses resulting from rewards fraud, employee misconduct, or unauthorized redemptions.

8B. Points Expiry Policy

Businesses using Replizer's loyalty program tools may configure point expiry rules for their customers. Replizer provides the tools for setting and enforcing point expiry policies, but the specific rules — including expiry timeframes and conditions — are determined solely by each business. Businesses are responsible for clearly disclosing point expiry terms to their customers before enrollment and at the time points are issued. Replizer is not responsible for disputes arising from point expiration. Customers with questions about point expiry should contact the business directly.

8C. Paid VIP Memberships

Replizer provides tools that allow businesses to offer paid VIP membership programs to their customers. The following terms apply: (a) AUTO-RENEWAL — Businesses that offer auto-renewing VIP memberships must comply with all applicable federal, state, and local laws regarding auto-renewal disclosures, including providing clear and conspicuous terms before the customer is charged, sending renewal reminders as required by law, and providing a simple mechanism for customers to cancel. (b) CANCELLATION — Businesses must provide clear cancellation instructions to their VIP members and honor cancellation requests promptly. (c) BUSINESS RESPONSIBILITY — VIP memberships are created, priced, and managed entirely by the business. Replizer provides the platform tools to facilitate membership programs but is not a party to any membership agreement between a business and its customers. Replizer does not collect membership fees on behalf of businesses unless explicitly configured through the platform's payment tools. (d) NO FULFILLMENT GUARANTEE — Replizer is not responsible for the fulfillment of any VIP membership benefits, perks, discounts, or services promised by a business to its members. All membership obligations are the sole responsibility of the business.

8D. Program Termination and Account Cancellation

If a business cancels their Replizer account or their account is terminated for any reason, the following applies to loyalty program data: (a) DATA RETENTION — Customer loyalty data, including points balances, rewards history, tier status, and membership records, is retained for 30 days following account cancellation in accordance with Replizer's existing data retention policy. After 30 days, all data is permanently deleted. (b) BUSINESS RESPONSIBILITY — Points, rewards, store credit, membership status, and any other loyalty benefits are the responsibility of the business to honor or communicate about to their customers prior to or following account cancellation. Replizer is not responsible for notifying a business's customers about program changes resulting from account termination. (c) DATA EXPORT — Businesses are encouraged to export their customer loyalty data before cancellation. Once data is permanently deleted, it cannot be recovered.

8E. Tier Downgrade Policy

Businesses using Replizer's tiered loyalty programs may modify tier requirements, thresholds, and benefits at any time. Replizer provides notification tools to help businesses communicate tier changes to their customers, but the responsibility for notifying customers of tier modifications — including potential downgrades — rests solely with the business. Replizer is not liable for any disputes between a business and its customers arising from tier changes, downgrades, or modifications to tier benefits.

8F. Data Portability

Businesses can export their customer loyalty data at any time through the Replizer dashboard. Exportable data includes customer contact information, points balances, rewards history, tier status, visit history, and membership records. Customer data collected through a business's loyalty program belongs to the business, not Replizer. Replizer retains the right to use anonymized and aggregated data as described in the Data Ownership section of these Terms.

8G. Multi-Pass and Prepaid Products

Replizer provides tools that allow businesses to create and manage multi-pass and prepaid products (such as punch cards, class packs, or prepaid service bundles). The following terms apply: (a) BUSINESS RESPONSIBILITY — Businesses are solely responsible for honoring all prepaid passes sold to customers. Replizer tracks pass usage and remaining balances but does not guarantee fulfillment of any prepaid product. (b) REFUND POLICIES — Refund and cancellation policies for multi-pass and prepaid products are determined and administered solely by the business. Replizer is not responsible for processing refunds or resolving disputes related to prepaid products. (c) EXPIRATION — If a business configures expiration dates for prepaid products, the business is responsible for disclosing expiration terms to customers at the time of purchase and complying with all applicable laws regarding prepaid product expiration.

8H. Store Credit

Replizer provides tools that allow businesses to issue and track store credit for their customers. Store credit balances are the financial obligation of the business, not Replizer. Replizer provides tracking and management tools only and has no liability for the redemption, honoring, or fulfillment of store credit issued by a business. Businesses are responsible for complying with all applicable laws regarding store credit, including escheatment and unclaimed property laws where applicable.

8I. Badges and Gamification

Replizer provides gamification features including virtual badges, achievements, challenges, streaks, and leaderboards as part of its loyalty program tools. Virtual badges, achievements, and other gamification elements have no monetary value, are non-transferable, and may not be redeemed for cash, points, rewards, or any other benefit unless the business explicitly chooses to associate a reward with a specific achievement. Gamification features are provided for customer engagement purposes only. Replizer is not responsible for any disputes arising from gamification features or customer expectations regarding badges and achievements.

8J. Photo and User-Generated Content Submissions

Replizer provides tools that allow customers to submit photos and other user-generated content (UGC) as part of the loyalty program experience (such as submitting a photo to earn points or complete a challenge). The following terms apply: (a) LICENSE GRANT — By submitting photos or other content through the Replizer Rewards app or any Replizer-facilitated loyalty program, customers grant the participating business a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute the submitted content for marketing, promotional, and business purposes. (b) CONTENT MODERATION — Businesses are solely responsible for moderating and reviewing user-generated content submitted by their customers. Replizer provides content management tools but does not actively moderate or screen UGC on behalf of businesses. (c) CONTENT REMOVAL — Customers may request removal of their submitted content by contacting the business directly or by deleting their Replizer Rewards account. (d) PROHIBITED CONTENT — Customers may not submit content that is obscene, defamatory, infringing, or otherwise unlawful. Replizer reserves the right to remove any content that violates these terms or applicable law.

9. Website and Domain Services

Replizer provides website building tools and optional domain management as part of the platform. Websites built through Replizer are hosted on Replizer subdomains (businessname.replizer.com) as part of your active subscription. If your subscription ends, your website will be unpublished 10 days after the subscription termination date. Custom domain configuration is the business's responsibility; Replizer provides guidance but does not guarantee compatibility with all domain registrars or DNS configurations. Domain purchases requested through Replizer are non-refundable. Replizer is not responsible for domain registration disputes, domain renewals, domain transfers, or any issues arising from third-party domain registrars. All website content published through Replizer's website building tools is the sole responsibility of the business. Replizer is not liable for any content published on business websites built using the Replizer platform, including but not limited to text, images, offers, claims, or any other material. Replizer provides website templates as a convenience; the business is responsible for all content placed on their website. Replizer may remove or unpublish any website that violates these Terms, applicable law, or Replizer's content policies, with or without notice. Replizer will use commercially reasonable efforts to maintain website uptime but does not guarantee uninterrupted availability.

9A. Logo Creator

Replizer provides a logo creation tool that allows businesses to generate custom logos. The following terms apply: (a) OWNERSHIP — Logos generated through the Replizer logo creator belong to the business that created them. Replizer retains no ownership rights or license to use logos created by businesses through this tool. (b) TRADEMARK RESPONSIBILITY — The business is solely responsible for ensuring that any logo created through Replizer does not infringe upon existing trademarks, copyrights, or other intellectual property rights of any third party. Replizer makes no representations about the trademark availability or registrability of any logo. Replizer is not liable for any trademark infringement claims arising from logos created using this tool. (c) NO LEGAL ADVICE — Nothing in the logo creation process constitutes legal advice regarding trademark, copyright, or intellectual property matters. The business should consult qualified legal counsel before using or registering any logo commercially.

10. Social Media Connections

Replizer connects to social media platforms via OAuth authentication. Replizer never receives or stores your social media passwords. Replizer can only perform actions that you have explicitly authorized, such as posting content or viewing insights. You may revoke Replizer's access to your social media accounts at any time through the respective platform's settings. Replizer is not liable for any content posted to your social media accounts, even if that content was created using Replizer's tools. You are responsible for reviewing all content before it is published. All content posted through Replizer to social media platforms is subject to each respective platform's terms of service, community guidelines, and advertising policies; you are responsible for compliance with those terms. Replizer is not responsible for any content published to social media by the business using Replizer's tools, including but not limited to promotional posts, images, or offers.

11. Email Distribution

Replizer distributes emails on behalf of businesses using third-party email delivery infrastructure. The following terms apply: (a) NOT AN EMAIL PLATFORM — Replizer is not an email service provider. Email distribution is a feature of the Replizer platform, not a standalone email service. All emails distributed through Replizer are sent from no-reply addresses operated by Replizer on your behalf. (b) CONTENT RESPONSIBILITY — Replizer distributes emails at the direction of the business. The business is solely responsible for all email content, including offers, claims, promotions, images, and any other material included in distributed emails. Replizer is not responsible for the content of any email distributed on a business's behalf. (c) LEGAL COMPLIANCE — You are responsible for ensuring that you have obtained proper consent from all contacts in your email lists before sending communications through Replizer. You must comply with all applicable laws governing email communications, including the CAN-SPAM Act and the Canadian Anti-Spam Legislation (CASL), which require accurate sender identification, clear identification of advertising content, a valid physical postal address, and a functioning opt-out mechanism. (d) UNSUBSCRIBES — Replizer provides unsubscribe mechanisms for all email distributions. You must honor all unsubscribe requests promptly and may not re-add unsubscribed contacts to your mailing lists. (e) DELIVERABILITY — Replizer is not responsible for email deliverability issues caused by your sending practices, including but not limited to high bounce rates, spam complaints, content filtering, or domain reputation issues.

12. Review Dispute Letters

Replizer provides tools to generate review dispute letter drafts. Dispute letters are sent to your email address; you are responsible for reviewing and submitting them to the appropriate review platform. Replizer does not submit disputes on your behalf and has no direct communication with review platforms regarding your disputes. Replizer makes no guarantees about the outcome of any review dispute, including whether a review will be removed, modified, or investigated by the platform. You are solely responsible for the accuracy and truthfulness of all dispute submissions. Replizer is not liable for any consequences resulting from dispute submissions, including but not limited to platform penalties, account suspensions, or legal claims arising from false or misleading dispute submissions.

12A. Reservations and Booking Integrations

Replizer integrates with third-party reservation and booking platforms, including but not limited to OpenTable and Resy, to allow customers to make reservations at participating businesses. The following terms apply: (a) NOT A RESERVATION PLATFORM — Replizer is not a reservation platform. Replizer provides integration functionality that connects to third-party reservation systems on behalf of the business. (b) BUSINESS RESPONSIBILITY — The business is solely responsible for honoring all reservations and bookings made through or facilitated by Replizer. Replizer is not a party to any reservation agreement between a business and its customers. Replizer is not liable for reservation cancellations, no-shows, overbookings, or any failure by the business to honor a booking. (c) THIRD-PARTY TERMS — Your use of OpenTable, Resy, or any other integrated reservation platform is subject to those platforms' own terms of service and policies. Replizer is not responsible for the availability, accuracy, or performance of third-party reservation platforms.

12B. Employee Management

Replizer provides employee management tools including clock-in/clock-out tracking, geofenced time verification, break tracking, task management, and performance metrics. These tools are provided for operational convenience only and do not constitute legal timekeeping records. The business is solely responsible for compliance with all applicable federal, state, and local labor laws — including wage and hour laws, overtime requirements, break time mandates, and recordkeeping obligations — when using these features. Replizer provides tools, not legal guidance, and nothing in these features should be interpreted as a substitute for independent legal compliance. Businesses must notify all employees about the use of monitoring features, including location tracking during clock-in and clock-out events, task tracking, and performance measurement, in accordance with applicable employment and privacy laws.

12C. Phone and IVR System

Replizer provides phone system features including an interactive voice response (IVR) menu, call routing, call recording, and voicemail. By enabling call recording, you acknowledge that you are solely responsible for complying with all applicable federal, state, and local laws regarding call recording consent — including one-party and two-party consent requirements. Replizer does not provide legal guidance on call recording consent. Replizer stores call recordings and voicemail recordings securely and makes them available to the business for internal use only. Recordings are retained for 30 days by default unless the business configures a longer retention period. Replizer is not liable for any legal claims arising from the business's use of call recording features.

12D. POS Integration

By connecting a point-of-sale (POS) system such as Square or Clover to Replizer, you authorize Replizer to access transaction data — including transaction amounts, item details, timestamps, and tokenized card identifiers — from your POS system. This data is used solely for loyalty program functionality, transaction matching, and business analytics within the Replizer platform. Replizer does not process payments, handle card data directly, or act as a payment processor. The business is responsible for ensuring that its use of POS integration features complies with any terms of service or data-sharing agreements with its POS provider.

12E. Chrome Extension

Replizer offers a Chrome browser extension that collects publicly visible review data — including review text, ratings, and reviewer display names — from third-party review platforms. The extension sends this data to the business's Replizer account for review management purposes. The business is solely responsible for ensuring that its use of the Chrome extension complies with the terms of service of each review platform from which data is collected. Replizer does not guarantee that the use of browser extensions is permitted by all review platforms.

12F. Card-Linking for Transaction Matching

When customers link a payment card through the Replizer Rewards app, Replizer stores only a secure token provided by the payment processor, along with the card brand and last four digits. Replizer never stores full card numbers, CVV codes, expiration dates, or any data that could be used to initiate a charge. Stored tokens are used exclusively to match transactions at participating businesses to the customer's loyalty account for the purpose of awarding points automatically.

12G. Geofencing for Employees

Replizer provides geofencing features that allow businesses to verify employee clock-in and clock-out locations. The business is solely responsible for notifying employees about location tracking during work hours and for complying with all applicable federal, state, and local laws regarding employee location monitoring — including notice requirements, consent obligations, and data retention rules. Employee location data is collected only during clock-in and clock-out events and is not used for continuous location tracking.

13. Multi-Location Accounts

Replizer supports multi-location accounts with pricing that adjusts based on the number of active locations. Adding locations to your account may increase your monthly charge; all location additions require your approval before billing changes take effect. Removing locations from your account may decrease your monthly charge. Each location within your account has its own review data, platform connections, settings, and reporting. You are responsible for ensuring that accurate and up-to-date information is provided for each location in your account, including business name, address, and connected review platform profiles.

13A. Data Backup

Replizer performs automated backups of platform data on a regular basis. However, Replizer does not guarantee the ability to restore any specific data in the event of data loss, corruption, or system failure. Backups are maintained as a best-effort service and are not a substitute for maintaining your own independent records. Businesses are strongly encouraged to maintain their own copies of critical business data, including customer contact lists, coupon records, and loyalty program information. Replizer is not liable for any loss of data regardless of cause.

13B. Service Uptime and Third-Party Dependencies

Replizer targets 99.9% platform uptime but does not guarantee uninterrupted, error-free access to the service. Scheduled maintenance and unforeseen technical issues may result in temporary service unavailability. Furthermore, the Replizer platform relies on third-party services and platforms — including review platforms, email delivery providers, payment processors, social media APIs, and reservation systems — to deliver portions of its functionality. The business acknowledges that outages, policy changes, API modifications, or service interruptions by these third parties are outside Replizer's control. Replizer is not liable for any service interruption, data loss, or feature unavailability caused by third-party dependencies.

14. Limitation of Liability

Replizer is provided "as is." We make no guarantees regarding uptime, platform availability, or the quality of generated content. To the maximum extent permitted by law, Replizer, LLC’s liability for any claim arising from your use of the service is limited to the total amount you have paid in subscription fees to Replizer, LLC. Replizer is not responsible for any third-party platform's actions, policies, or decisions regarding your reviews, listings, or accounts, including but not limited to review removals, listing suspensions, algorithm changes, or policy enforcement by Google, Yelp, Facebook, TripAdvisor, or any other platform. Replizer is not responsible for the accuracy, completeness, or timeliness of review data obtained from third-party platforms. Replizer is not responsible for the fulfillment of rewards, coupons, reservations, or any other business obligation to customers facilitated through the platform.

15. Termination

Either party may terminate the service relationship at any time. You may cancel your account through your settings page. We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

16. Intellectual Property

Replizer™, the Replizer logo, the tagline "Review Management, Reputational Enhancement & Customer Loyalty for Businesses," and all content, features, functionality, software, code, algorithms, machine learning models, prompts, user interface designs, and technology of the Replizer platform are the exclusive property of Replizer, LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. Certain features and methods of the Replizer platform are the subject of pending patent applications with the United States Patent and Trademark Office. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on any part of the Replizer platform or its underlying technology without express written permission from Replizer, LLC.

17. Proprietary Technology and Restrictions

The Replizer platform incorporates proprietary technology including, but not limited to, automated review analysis and response generation systems, fake review detection algorithms, customer sentiment analysis engines, competitor monitoring methodologies, review scoring and grading systems, and prospect report generation tools. You agree not to: (a) reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or underlying structure of the Replizer platform; (b) scrape, crawl, spider, or use any automated means to access, extract, or collect data from the Replizer platform; (c) copy, replicate, or attempt to recreate any feature, function, or capability of the Replizer platform for the purpose of building a competing product or service; (d) use the Replizer platform to develop, train, or improve any competing product, service, or automated system; (e) remove, alter, or obscure any copyright, trademark, patent, or other proprietary notices on the Replizer platform; (f) access or attempt to access any systems, data, or accounts beyond what is necessary for your authorized use of the service; or (g) share, transfer, or make available any Replizer-generated content, reports, analysis, or data to any third party for the purpose of enabling that third party to compete with Replizer. Violation of this section constitutes a material breach of these Terms and may result in immediate account termination, legal action, and liability for damages including lost profits and attorney's fees.

18. Data Ownership

You retain ownership of the data you provide to Replizer, including your business information and any content you create through the platform. However, all automatically generated content (including reply suggestions, analysis, reports, scores, and grades), aggregated analytics, and derivative insights produced by the Replizer platform are the exclusive property of Replizer, LLC. You are granted a limited, non-exclusive, non-transferable license to use Replizer-generated content solely in connection with managing your business reviews through the Replizer platform. Replizer, LLC may use anonymized and aggregated data derived from your use of the platform to improve the service, generate industry benchmarks, and develop new features.

19. Governing Law

These Terms of Service and any disputes arising out of or relating to these terms, the Replizer platform, or your use of Replizer shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of laws principles.

20. Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms of Service, the Replizer platform, or your use of the service — including the determination of the scope or applicability of this agreement to arbitrate — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The place of arbitration shall be in the State of Alabama, unless otherwise determined by the AAA. Judgment on any arbitration award may be entered in any court having jurisdiction. The arbitrator shall have the authority to award any relief that would have been available in court, including injunctive or declaratory relief. Each party shall bear its own costs and attorneys' fees in connection with the arbitration, except that the arbitrator may award costs and fees to the prevailing party if permitted by applicable law. This arbitration agreement is governed by the Federal Arbitration Act. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

21. Class Action and Mass Arbitration Waiver

YOU AND REPLIZER, LLC AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You and Replizer, LLC expressly waive any right to participate in a class action lawsuit, class arbitration, or any consolidated or representative proceeding against the other party. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision set forth in Section 20 shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes. Additionally, you and Replizer, LLC agree that any arbitration shall not be joined with or consolidated with any other arbitration proceeding involving any other person or entity, and no mass arbitration procedures shall apply. If more than 25 substantially similar individual arbitration demands are filed against Replizer, LLC within a 90-day period, the parties agree to engage in a bellwether process whereby no more than 10 cases shall proceed initially, and the remaining demands shall be stayed pending resolution of the initial cases. The results of the bellwether cases shall inform resolution of the remaining disputes.

22. Financial Data Confidentiality

23. Contact

Questions about these terms? Email us at contact@replizer.com.